When you place an order you will automatically receive a confirmation email from us to confirm your order including the costs of the ordered item(s), shipment and order number.
Your order constitutes an offer made to us to purchase the goods specified in the order.
Your offer is only accepted by us once we have emailed you to confirm the dispatch of your order.
Product items not included within the dispatch email are not included in the order and contract between you and us.
We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.
If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.
Inability to complete an order/purchase process may occur due to technical reasons which are not under the control of the store management such as power surges, faulty visitor computer, network communication problems etc. In such a case the store management will charge the customer only for the items for which the order/purchase process was fully completed.
The store management will not be held legally accountable to any illegal activity conducted by the website visitors or any other party which is not under the complete control of the store management.
The product images on the website are for illustration purposes only however the description on the product pages matched the item description completely.
The web store management is not responsible, directly or indirectly, for the quality of the products listed on the website, method and duration of delivery and the manufacturer warranty for the product(s). Nevertheless, in case of any issue with the ordered product(s), the store management will make all efforts to mediate between the customer to the supplier/manufacturer of the ordered products(s) in order to resolve the issue.
A handling fee may be incurred on all orders
The shipping process will be initiated upon approval from the credit company or upon received the payment in our bank account.
Delivery delays may occur because of reasons related to the shipping company and/or customs control and/or other reasons that are not under the control of the store management. The store management will not be held accountable for delayed delivery of the ordered item(s) for such reasons.
We cannot be held responsible for disruption or delay to shipping times caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or fulfilment company or a partial or full refund.
Your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs.
Delivery of goods is made by two main methods: the first is shipment by Registered Postal Airmail (with tracking), in which case the ordered item(s) will be delivered at the nearest post office to the customers shipping address, the second is shipment by courier (Fedex, UPS, DHL etc.) in which case the ordered item(s) will be delivered directly at the customers shipping address.
Shipping costs may vary depending on the weight of the ordered item(s) and the shipping destination and are automatically calculated during checkout.
An email update with tracking information for the shipment will be sent to the customer once available. The tracking information will also be available to the customer by logging into his account on the web store.
Some of the products offered on the web store are custom made and/or hand crafted and need to be fabricated after the customer has placed the order. While we do our best to provide the customer with the ordered item(s) as quickly as possible and most orders are shipped within 2-3 business days after payment is confirmed, orders may require up to 21 business days for processing (up to 60 business days for WaterWay, Molchanov products and Elios wetsuits) and up to 28 additional business days for delivery.
Depending on the customer location, the ordered item(s) may be delivered directly at the customers address or arrive at the customers local post office for the customer to pick up, a notice will normally be left at the customers address, notifying the customer of the arrival of his/her parcel. Please note; international parcels are normally kept at the local post office for a time period of approx. 10 days after which they are sent back to the sender, involving return fees for the original sender. It is the customers responsibility to track his/her shipment using the tracking information supplied by the store management and the collection of the shipment from the customers local post office. Any orders that are returned to the web store due to failure to collect the order from the customers local post office for any reason will involve additional return and re-shipping fees and the customer will not be entitled to a full or a partial refund.
It is the customers responsibility to supply the store management with correct and accurate shipping address and details when checking out with an order. Any orders that are returned to the web store due to incorrect shipping address or single/multiple failed delivery attempts for any other reason will involve additional return and re-shipping fees and the customer will not be entitled to a full or a partial refund.
RETURN & CANCELLATION POLICY
The store management reserves the right to cancel any order in case of a fundamental communication problem or any other technical issue which interfered with the proper process of purchase, in which case and email update will be sent to the customer.
The products listed on the website are not sold on trial basis and are not interchangeable.
Due to the nature of the products listed on the web store, cancellation and full refund of an order can only be made within the initial 24 hours after the order was placed. Cancellation of an order will not be possible after this time frame and the customer will not be entitled to a full or a partial refund.
The customer will not be entitled to a full or a partial refund in any case of misuse and consequent damage to any item(s) ordered from the web store.
The customer will not be entitled to a full or partial refund in any case of tailor made product if the mistake regarding measurements is coming from the customer.
Claims for wrong item, shipping damage, non-functionality or manufacturing defects must be made by the customer within seven days of receipt. The claim must include a detailed description of the issue with the item(s) together with clear photographs of the item(s) portraying the described damage or defect. Manufacturer / shipping damage warranty does not apply to hard fin boxes and they will not be replaced in case of damage during shipping.
The customer is responsible for ensuring safe delivery and delivery costs of any returned item.
In case that the customer requires a change / repair for any item (change of foot pocket size, strap adjustments etc.) It is the customers responsibility to ensure safe delivery and round-trip delivery costs for the item(s) returned for repair. Furthermore, it is the customers responsibility to mark the returned item(s) as "returned for repair" with his or her local post / courier service. The customer will be charged for any additional taxes and fees resulting from improperly marking a shipment of an item returned for repair/replacement as such.
PRICING & PAYMENT METHOD
We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable).
The processing of an order can be cancelled or corrected by us at anytime up to the shipment of that order and any related items.
We reserve the right to alter all product pricing without notice.
Title in any products ordered from us does not pass to you, the purchaser until we have received and processed a valid payment, and that payment has been made into our own bank account and your order has been shipped.
All product prices displayed on the web store are excluding taxes.
Additional fees and taxes for the ordered items may apply in accordance to the local law and regulations at the customer shipment destination.
Purchase of products/services on the web store will be made by a credit card issued by one of the credit companies or PayPal.
After selecting a product/service, the visitor will be asked to submit various personal details related to the purchase process.
Submission of false personal details is a felony and the store owner may resolve to criminal and/or malicious prosecution against any visitor who submits false personal details. The store owner reserves the right to cancel an order due to a submission of false and/or incorrect and/or incomplete personal details.
Even though the visitor is not legally required to disclose any personal information, the store management will not be able to process an order of a visitor who fails to submit correct and accurate personal details.
The availability of all products and services on the web store may change at any time and without prior notice. In case of inability to supply the ordered item(s), the store management will offer an alternative to the originally ordered item(s) or issue a full refund to the customer.
All goods remain the property of the web store until payment is made in full.
Payment will be debited from the customers account before the dispatch of the order. Order payment may be debited in a different currency than the currency used when the customer checks out with an order on the website and additional currency conversion fees may be applied to the customers account.
The store management will take all reasonable care, in so far as it is within its power to do so, to keep the details of the customers order and payment secure, but in the absence of negligence on the part of the store operator, the store management cannot be held liable for any loss the customer may suffer if a third party procures unauthorized access to any data provide by the customer when accessing or ordering from the web store.
The store management reserves the right to refuse to supply goods.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. Credit card transactions are processed by Paypal.com. The credit card data passes through us on its way to these payment processors; we do not store credit card data online or offline. You will be required to enter your credit card information every time you make a purchase in our store.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
INFORMATION COLLECTION, USE AND SHARING
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via the registration form, email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
You can change your information by logging in to your account, if you created one. You may opt out of any future contacts from us at any time. You can also do the following by contacting us via the contact us form.
Freediving Planet shall not be liable for delay or failure to perform any obligation under these Terms & Conditions if the delay or failure is caused by any circumstances beyond our reasonable control, including, but not to, acts of god, war, civil disorder or industrial dispute.These Terms & Conditions set out the entire agreement and understanding between you and www.eshop.freediving-planet.com. We reserve the right to change these Terms & Conditions at any time, without giving notice to you